Terms of service.

Effective Date: January 1, 2025

These Terms of Service (“Terms”) govern your use of the services provided by Life Link, including but not limited to companion, sitter, and respite care services. By using or accessing our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our services.

1. Services Provided

Life Link provides home health care services, including but not limited to:

  • Companion care

  • Sitter services

  • Respite care

Our services are designed to support individuals in need of assistance with daily living activities, companionship, and caregiver relief. Specific details of the services provided will be outlined in your personalized care plan.

2. Eligibility

To use our services, you must be:

  • An individual or authorized representative requesting services for yourself or a loved one.

  • Legally able to enter into contracts and agree to the Terms of Service.

If you are requesting services for someone else, you affirm that you have the legal authority to do so.

3. Client Responsibilities

By requesting services from Life Link, you agree to:

  • Provide accurate and complete information regarding the care recipient’s needs and medical conditions.

  • Ensure access to the care recipient’s residence, as well as any necessary information or documentation required for care.

  • Notify Life Link of any changes in care needs, health conditions, or contact information promptly.

  • Comply with payment terms, including any co-pays, fees, or insurance requirements.

4. Scheduling and Cancellations

  • Scheduling: Care services will be scheduled based on availability and the agreed-upon care plan. You will receive confirmation of scheduled appointments.

  • Cancellations: If you need to cancel or reschedule services, please provide at least [Insert Hours or Days] notice. Cancellations made less than the required notice may result in a cancellation fee.

5. Payment and Fees

  • Payment Terms: You agree to pay for services in accordance with the agreed-upon rates, which will be outlined in your care plan. Life Link accepts payment via [Insert Accepted Payment Methods].

  • Insurance: Life Link works with various insurance providers, including Medicaid and long-term care insurance. It is your responsibility to ensure that services are covered by your insurance provider.

  • Late Payments: Late payments may incur additional fees or service disruptions. Any outstanding balances should be paid promptly.

6. Caregiver Qualifications

Life Link ensures that all caregivers are carefully vetted, including background checks, reference verification, and proper training. While we strive to provide the highest quality caregivers, we cannot guarantee the suitability of a caregiver in every situation. If you are dissatisfied with a caregiver, please inform us immediately, and we will work with you to find a suitable replacement.

7. Privacy and Confidentiality

We respect your privacy and are committed to protecting your personal and health information. Our Privacy Policy outlines how we collect, use, and protect your information. By using our services, you consent to our Privacy Policy, which is incorporated into these Terms by reference.

8. Liability and Disclaimers

  • Limitation of Liability: Life Link will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, except where required by law.

  • Health and Medical Care: Life Link caregivers do not provide medical care, and our services are not intended to replace medical treatment or healthcare providers. If you require medical attention, please consult with a licensed healthcare professional.

9. Termination of Services

Either party may terminate services at any time, with or without cause, by providing written notice. Life Link reserves the right to terminate services if the client fails to comply with these Terms or if continued service is no longer feasible.

10. Changes to Terms

Life Link reserves the right to modify or update these Terms at any time. Any changes will be posted on our website, and we will notify you of material changes. Continued use of our services after any changes constitutes your acceptance of the updated Terms.

11. Governing Law

These Terms will be governed by and construed in accordance with the laws of [Insert State or Jurisdiction]. Any disputes arising from or relating to these Terms shall be resolved in the appropriate courts located in [Insert Jurisdiction].

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Life Link
care@golifelink.com