Privacy policy.
At Life Link, your privacy and the confidentiality of your personal information are extremely important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information in accordance with applicable laws and regulations.
1. Information We Collect
We may collect the following types of information:
Personal Information: This includes your name, address, phone number, email address, and other contact details.
Health Information: To provide the appropriate care, we may collect medical and health-related information, including treatment plans, medical history, and medications.
Payment Information: For billing purposes, we may collect credit card details, billing addresses, and insurance information.
Caregiver Information: Details about your caregiver’s visit, such as care logs, shift times, and service feedback.
2. How We Collect Information
We collect personal information from a variety of sources:
Directly from clients or their families via forms, consultations, or service requests.
Through interactions with caregivers, healthcare providers, or third-party services that assist with care coordination.
Via our website or mobile app when booking appointments, payments, or communicating with our team.
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide care services: This includes coordinating care, scheduling, and ensuring that the needs of our clients are met.
For billing and payment: To process payments, submit insurance claims, and manage financial records.
To communicate: We may use your information to notify you of updates to your care, scheduling, or changes in services.
For marketing: With your consent, we may send you information about services, offers, or updates from Life Link. You can opt out of these communications at any time.
4. Data Protection and Security
We take your privacy seriously and implement physical, electronic, and administrative safeguards to protect your information, including:
Encryption of sensitive data (e.g., payment details).
Secure servers and databases.
Restricted access to personal data, ensuring only authorized personnel can view sensitive information.
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable regulations to ensure the protection of health-related information.
5. Sharing Your Information
We may share your personal information in the following ways:
With third-party providers: We may work with trusted service providers to assist with tasks such as billing, insurance processing, or transportation.
Legal purposes: We may disclose personal information when required by law, such as in response to a subpoena, court order, or legal process.
With healthcare professionals: To coordinate care or share necessary medical information for treatment purposes.
6. Your Rights Regarding Your Information
You have the following rights:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request updates or corrections to your personal information if it is inaccurate.
Deletion: You may request that we delete your personal information, subject to applicable retention laws.
Opt-Out: You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
7. Retention of Information
We retain your personal and health information only for as long as necessary to provide care, fulfill legal or contractual obligations, or as required by law. When information is no longer needed, we take steps to securely dispose of it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. When we make changes, we will post the updated policy on our website and notify you accordingly. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Life Link Privacy Officer
privacy@golifelink.com