The 5 Questions Raleigh Families Ask Before Hiring a Home Care Agency

Choosing the right home care agency for a loved one can feel overwhelming. Between comparing prices, checking reviews, and understanding what’s actually covered by Medicaid, families in Raleigh and the surrounding areas often don’t know where to start.

At LifeLink Home Care, we’ve guided countless families through this process. To make it easier, we’ve compiled the top five questions families ask before hiring a home care agency — and the answers you deserve to know.

1. How Do I Know If I Can Trust a Caregiver in My Home?

Trust begins with licensing and accountability. LifeLink Home Care is licensed by the North Carolina Department of Health and Human Services (DHHS), which means all caregivers go through background checks, reference verification, and RN supervision.

Families are also matched with caregivers based on personality, preferences, and skill level — so your loved one feels comfortable and supported from day one.

2. Does Medicaid Pay for In-Home Care?

Yes. North Carolina Medicaid covers Personal Care Services (PCS) for individuals who need help with activities like bathing, dressing, meals, and mobility.

LifeLink Home Care proudly accepts Medicaid PCS, helping families save thousands each year. We’ll even assist you through the enrollment and authorization process to make sure your loved one gets the care they qualify for.

3. What Makes LifeLink Different From Other Agencies?

Not all agencies are created equal. LifeLink stands out for three main reasons:

• Licensed and RN-supervised caregivers for every client.

• Flexible payment options, including Medicaid and affordable self-pay rates.

• Family-first communication, so you’re never left wondering about scheduling or updates.

Our focus isn’t just on care — it’s on connection. Every visit is about building trust, consistency, and peace of mind.

4. What Kind of Services Can We Expect?

LifeLink Home Care provides a wide range of non-medical personal care services, including:

• Bathing, grooming, and hygiene assistance

• Meal preparation and light housekeeping

• Mobility and transfer support

• Medication reminders

• Companionship and emotional support

Whether your loved one needs a few hours a day or full-time support, we create a customized plan that fits your family’s needs.

5. How Soon Can Care Start?

Once your license, authorization, and care plan are approved (especially for Medicaid PCS), services can begin quickly — often within a few days of assessment.

If you’re paying privately, we can schedule a start date even sooner. LifeLink makes it easy to begin care without unnecessary delays or complicated paperwork.

The LifeLink Promise

At the end of the day, home care isn’t just a service — it’s a relationship. Families in Raleigh, Wake Forest, Clayton, Garner, and nearby areas choose LifeLink because we go beyond tasks. We deliver care with integrity, compassion, and respect.

If you’re ready to explore home care options that fit your family’s needs and budget, call or text us today to schedule a free consultation.